The Mystical Sanctuary is an online digital space and educational platform founded and created by Imani, operated under Craft Consulting LLC. These Terms apply when you access themysticalsanctuary.com, its public pages and interactive experiences, the customer-facing Sanctuary Portal, our digital products, or any related service we operate. By using any of these services or making a purchase, you agree to these Terms and Conditions.

These policies provide general information about our business practices and are not a substitute for advice from a qualified lawyer about your specific circumstances.

All Sales Are Final

Due to the instant digital delivery nature of our products, we do not offer refunds, returns, exchanges, or chargebacks once your purchase is complete and delivered.

Local Consumer Law Exceptions: If you are located in a jurisdiction that grants a mandatory cooling-off period, statutory refund right, or other consumer protection for digital goods (for example, certain EU/EEA, UK, Australian, or Canadian consumer regulations), nothing in these Terms limits any remedy that cannot be excluded by law. To request a refund required by local law, contact us at support@themysticalsanctuary.com within the timeframe required by your jurisdiction and include your order details.

Access Revocation: For any digital product delivered through a web app, membership portal, or other online access method, we reserve the right to suspend or revoke your access immediately if payment is declined, charged back, or refunded for any reason, including refunds required by local consumer law. Regaining access may require payment of any outstanding balance and is at our sole discretion.

Strictly Prohibited: Unless explicitly granted PLR (Private Label Rights) with your purchase, you may NOT:

• Share, distribute, or resell any products or content
• Give away or share download links with others
• Upload products to file-sharing platforms or websites
• Create derivative works for commercial purposes
• Claim ownership of our content or materials

PLR Exception: If PLR rights are specifically included with your purchase, you may use those rights according to the individual license terms provided with that product.

• Products may be delivered by email, download link, or access through the Sanctuary Portal
• You are responsible for downloading and securely storing your purchases
• We are not responsible for lost downloads due to technical issues on your end
• Prices may change without notice
• Purchase buttons may take you to a third-party checkout, such as ThriveCart, where that provider collects and processes your billing and payment details under its own terms and privacy policy
• We receive the order, customer, subscription, refund, or chargeback details needed to provide and manage your access, but we do not receive or store your full payment-card number

Some products are delivered through a member portal, web app, or account-based platform. Where an account is required:

• Your account is personal to you and may not be shared, sold, or transferred
• You are responsible for keeping your login credentials confidential
• We may limit the number of devices or simultaneous sessions per account
• We may require email or device verification to confirm it is really you
• Optional account-security features may include multi-factor authentication and recovery contact information
• We may suspend accounts showing signs of credential sharing or unauthorized access

You agree to notify us promptly at support@themysticalsanctuary.com if you believe your account has been accessed without your permission.

Certain products include journaling, reflection, progress tracking, or similar tools. Anything you write in those tools remains yours. We do not claim ownership of your personal entries, and we do not sell them.

Our limited access: We may access your stored content only where necessary to operate the service, provide support you have requested, investigate abuse or a security issue, administer the service, or comply with law. Authorized staff may access account and progress records when reasonably necessary for support, access management, or service administration.

Testimonials and feedback: If you submit a testimonial, review, bug report, or feature suggestion, you grant us a non-exclusive, royalty-free license to use and adapt it for support and product improvement. Reviews and testimonials may be moderated before use. We will obtain your permission before publicly using a private support message or bug report as marketing content. If a review is displayed publicly, we will use the display name you provided or identify it as anonymous, as applicable.

Please note: These tools are not a secure medical or clinical record system. Do not store information you would not want stored digitally.

Web app and portal-based products are provided on an "as available" basis. We do not guarantee uninterrupted access, and access may pause for maintenance, updates, or issues with third-party providers.

Content, lessons, and features may be added, changed, or removed over time. Lifetime access means access for as long as we continue to operate that specific product. If we retire a product, we will make reasonable efforts to notify active members by email and, where practical, provide a download or export window.

The Sanctuary Portal may save product entitlements, lesson progress, bookmarks, last-read positions, program cycles, completion records, writing streaks, affirmations, milestones, certificates, and other account activity. Some features may use that activity and your purchase history to select or time a personalized product recommendation. Recommendations are informational and do not create legal, financial, medical, or similarly significant effects.

Portal tools, progress records, and recommendations may change as products evolve. You are responsible for retaining a separate copy of any personal writing you do not want to lose.

Prices are listed in US dollars unless otherwise stated. You are responsible for any applicable sales, use, value-added (VAT), goods and services (GST), customs duties, or similar taxes, levies, or fees imposed by your country, state, province, or local jurisdiction.

Tax rates and obligations vary by location. Applicable taxes may be collected at checkout by our payment processor, or you may be required to self-remit them. We recommend consulting a local tax professional if you are uncertain about your obligations.

All content, products, and materials are protected by copyright and intellectual property laws, including:

• Digital products, guides, and downloadable content
• Written materials, courses, and educational content
• Website design, branding, and proprietary methods
• Audio, video, and multimedia materials

We may use artificial intelligence (AI) tools and services to assist in creating, editing, enhancing, or delivering our digital products, content, and customer communications. Unless the product listing or an individual license expressly states otherwise, all AI-assisted materials remain the intellectual property of Craft Consulting LLC and are subject to the same license and usage restrictions as our other content.

If a product explicitly includes resale, private label (PLR), or ownership rights, those rights apply only to the specific product and scope described at the time of purchase.

By purchasing or using our products, you acknowledge that some content may be generated or refined with AI assistance and agree to use it in compliance with these Terms.

Our content is provided for educational, inspirational, and entertainment purposes only. We make no guarantees about specific results or outcomes. Your experience and results may vary based on individual effort and circumstances.

Not Professional Advice: Nothing offered through The Mystical Sanctuary is intended as medical, psychological, psychiatric, legal, financial, or other professional advice, diagnosis, or treatment. Always consult a qualified licensed professional before making decisions about your health, mental well-being, finances, or legal matters. You are solely responsible for how you apply any information received.

Our products and services are intended for adults aged 18 and older. By purchasing or accessing our content, you confirm that you are at least 18 years of age. We do not knowingly collect information from or market to children under 13, in accordance with COPPA.

Upon purchase, you are granted a limited, non-exclusive, non-transferable, revocable license to access and use the digital product for your personal, non-commercial use only. All ownership and intellectual property rights remain with Craft Consulting LLC. This license terminates automatically if you violate any of these Terms.

You may not use our services for:

• Any illegal or unauthorized purposes
• Violating intellectual property rights
• Attempting to hack, disrupt, or damage our systems
• Reverse engineering our proprietary content
• Spamming or sending unsolicited communications

To the fullest extent permitted by law, Craft Consulting LLC, its owners, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, or goodwill, arising out of or related to your use of our website, products, or services. Our total aggregate liability for any claim shall not exceed the amount you paid for the specific product giving rise to the claim.

You agree to indemnify, defend, and hold harmless Craft Consulting LLC and its affiliates from any claims, damages, liabilities, losses, and expenses (including reasonable legal fees) arising out of your use of our services, your violation of these Terms, or your violation of any rights of another party.

We reserve the right to modify these terms at any time. Updated terms will be posted on this page with a new date. Continued use of our services constitutes acceptance of any changes.

We may suspend or terminate your access to our services at any time for violation of these terms, without refund or compensation.

These terms are governed by applicable laws. Any disputes will be resolved through appropriate legal channels in the jurisdiction where Craft Consulting LLC operates.

If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force and effect. These Terms, together with our Privacy Policy, constitute the entire agreement between you and Craft Consulting LLC regarding your use of our services, and supersede any prior agreements.

We may update these Terms from time to time. The table below shows when material changes were made and what was updated. Continued use of our services after a change means you accept the revised Terms.

For questions about these Terms or for legal notices, contact us at: support@themysticalsanctuary.com (Craft Consulting LLC).